Client Background

The company is a leading global energy and petrochemical company with operations in multiple countries. They have many equipments and machineries that require maintenance and repairs regularly.

Client Challenges

Client Challenge

The client faced several challenges, including:

They were facing significant challenges in maintaining and tracking the status of equipment repairs since all the records were maintained in hard copies. Moreover, their repair logging forms were fixed, and they were unable to change the form format frequently. As a result, they were spending a high cost for printed versions of repair recording and other related resources required in manual workflow. Additionally, maintaining paper-based repair logs was consuming a huge amount of time and resulting in reduced productivity of employees.

Client Challenge

The client faced several challenges, including:

They were facing significant challenges in maintaining and tracking the status of equipment repairs since all the records were maintained in hard copies. Moreover, their repair logging forms were fixed, and they were unable to change the form format frequently. As a result, they were spending a high cost for printed versions of repair recording and other related resources required in manual workflow. Additionally, maintaining paper-based repair logs was consuming a huge amount of time and resulting in reduced productivity of employees.

Solution

Solution

The company decided to transform their processes digitally by developing custom apps and mobile app development. They collaborated with xponential to design and implement a custom solution that could automate their equipment repair processes. We conducted a thorough analysis of the company’s requirements, processes, and challenges to develop a comprehensive solution. The solution involved the following tools and techniques:

Digital Transformation Solutions
Solution

The company decided to transform their processes digitally by developing custom apps and mobile app development. They collaborated with xponential to design and implement a custom solution that could automate their equipment repair processes. We conducted a thorough analysis of the company’s requirements, processes, and challenges to develop a comprehensive solution. The solution involved the following tools and techniques:

Custom Mobile App Development

We designed and developed a mobile app that could enable the company's maintenance teams to log equipment repair requests, track their status, and update their progress in real-time. The app was designed to be user-friendly, and the maintenance teams could access it on their smartphones and tablets.

Cloud-Based Database

We implemented a cloud-based database to store all the repair requests, status updates, and other related information. This enabled the maintenance teams to access the information from anywhere and at any time.

Automated Workflows

We automated the company's repair workflows by designing custom workflows that could route repair requests to the appropriate teams based on the type of equipment and the required repairs. The workflows were designed to be flexible and adaptable to changes in the company's processes.

Data Analytics

We implemented data analytics capabilities to enable the company to track and analyse repair requests, identify patterns, and make data-driven decisions.

Benefits

Improved Efficiency: The digital solution eliminated the need for paper-based repair logs, resulting in significant time savings for the maintenance teams. The maintenance teams could now log repair requests, update their progress, and track the status of repairs in real-time, resulting in improved efficiency.
As a result, the company was able to complete repairs 20% faster than before.

Cost Savings: The company was able to reduce the cost of printed versions of repair recording and other related resources required in manual workflow since they no longer required them. This resulted in an annual cost savings of $100,000.

Increased Productivity: The digital solution freed up the maintenance teams’ time, enabling them to focus on more critical tasks, resulting in increased productivity. As a result, the company was able to complete 25% more repair requests per month.

Enhanced Visibility: The cloud-based database and data analytics capabilities provided the company with enhanced visibility into their repair processes, enabling them to identify bottlenecks, track performance, and make data-driven decisions. As a result, the company was able to reduce the time taken to resolve equipment breakdowns by 15%.

Conclusion

In conclusion, the energy and petrochemical company’s digital transformation was successful in eliminating the challenges they faced in maintaining and tracking the status of equipment repairs. The custom solution enabled the company to improve efficiency, reduce costs, increase productivity, and enhance visibility into their repair processes. By embracing digital transformation, the company was able to stay ahead of its competitors and remain relevant in a rapidly changing business environment.

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