Identity & Access Management Implementation

Identity & Access Management
That Closes the Gap Between
Convenience and Control.

Replace scattered password resets, manual access reviews, and unmonitored privileged accounts with structured identity governance — configured to your directory environment, integrated with your applications, and audited from day one.

Talk to Our IAM Consultant →

Structured Identity Governance

Privileged Account Control

Audited From Day One

Access Request Workflow

Live

Access Requested

User raises a request for application or system access

Request Logged

Policy & Role Check

Request validated against directory roles and access policies

Policy Matched

Manager Approval

Routed to the right approver with full context — no email chains

Approved

Access Granted & Logged

Provisioned automatically and recorded in the audit trail

Audit Trail Updated

100%

Privileged Accounts Monitored

90%

Fewer Password Reset Tickets

100%

Access Reviews Audited

Delivering across

🇮🇳India

🇦🇺Australia

🇿🇦South Africa

🇰🇷South Korea

🇺🇸USA

🇨🇦Canada

🇦🇪UAE

🇸🇬Singapore

150⁺

Projects Delivered

50⁺

Certified Consultants

10⁺

Industries Served

98^%

Client Satisfaction

Endpoint Health Check

If Your Identity & Access Setup Looks Like This, It Needs Restructuring

The majority of identity and access problems are not caused by missing tools. They are caused by AD environments that have grown organically for years, password policies enforced inconsistently across departments, and privileged credentials that nobody has reviewed since they were created. ManageEngine IAM consulting with Xponential Digital starts by identifying the governance gaps, not just the software settings.

The Problem Your Team Faces

Why It Happens

The Problem Your Team Faces Password reset tickets consume a large share of helpdesk time every month.

Why It Happens No self-service reset mechanism exists, so every lockout becomes a ticket and a wait.

The Problem Your Team Faces Nobody can say with confidence who has access to what, or why.

Why It Happens Access was granted ad hoc over years with no periodic review, no ownership, and no audit trail.

The Problem Your Team Faces Admin and service account passwords are shared over chat, spreadsheets, or sticky notes.

Why It Happens No privileged access vault exists, so credentials circulate informally with no accountability.

The Problem Your Team Faces Offboarded employees retain access to systems weeks after they've left.

Why It Happens Deprovisioning depends on individual IT admins remembering every system the user touched.

The Problem Your Team Faces Auditors ask for access logs and the answer is "we'd have to check manually."

Why It Happens AD and M365 activity isn't centrally logged or reported in a format auditors accept.

The Problem Your Team Faces MFA is enabled for some systems and not others, with no consistent policy.

Why It Happens Authentication controls were added system-by-system instead of through a unified access policy.

Request an IAM Governance Assessment

What We Configure

Identity & Access Management Implementation

Every IAM implementation is designed around your directory structure, compliance obligations, and risk tolerance. We configure only the capabilities that support your agreed objectives. Final scope, products, and dependencies are confirmed during discovery.

ADManager Plus

Active Directory & M365 management

What we configure

User lifecycle templates, bulk operations and CSV-based provisioning
Role-based delegation for help desk teams
Group and OU management workflows
AD and Microsoft 365 reporting

Who typically owns this

IT Administrators
Infrastructure Managers
Service Desk Leads

Business outcome

Faster, more consistent account administration with delegated control instead of full-admin access sprawl.

ADSelfService Plus

Self-service password reset & MFA

What we configure

Self-service password reset and account unlock
Password policy enforcement
MFA for Windows logon, VPN, and cloud apps
Single sign-on for enrolled applications

Who typically owns this

IT Administrators
Security Managers
Service Desk Leads

Business outcome

Reduced helpdesk ticket volume and stronger authentication at endpoint and application access points.

AD360

Unified identity governance

What we configure

Consolidated user provisioning and deprovisioning workflows
AD / Azure AD / Exchange change auditing
Identity analytics and risk reporting
Automated workflows for joiners, movers, and leavers

Who typically owns this

Infrastructure Managers
Security Managers
Compliance Officers

Business outcome

A single source of truth for identity events, with audit-ready reporting instead of manual log review.

PAM360

Privileged access management

What we configure

Privileged account discovery and onboarding
Session recording and approval workflows
Just-in-time privileged access
Privileged credential rotation policies

Who typically owns this

Security Managers
Infrastructure Managers
Compliance Officers

Business outcome

Eliminated credential sharing, with full session-level accountability for every privileged action.

Password Manager Pro

Enterprise password vaulting

What we configure

Secure password repository structure
Role-based sharing and access approval
Scheduled password rotation
Integration with privileged session workflows

Who typically owns this

IT Administrators
Security Managers
Infrastructure Managers

Business outcome

No more passwords in spreadsheets or chat threads — every credential traceable to a person and a purpose.

Access Governance & Audit Reporting

Identity activity reporting for internal and external auditors

What we configure

Periodic access certification workflows
Privileged activity audit trails
Compliance-ready report templates
Alerting on anomalous access patterns

Who typically owns this

Compliance Officers
Security Managers
Internal Audit Teams

Business outcome

Audit responses measured in minutes, not weeks of manual log pulling.

Note: Implementation Scope

Configuration scope, licensing assumptions, integrations, migration requirements, and prerequisites are reviewed during discovery and documented before implementation begins. Changes outside approved scope follow formal change control.

Role Of Xponential Digital

We Deliver IAM Around Your Directory Environment. We Do Not Just Install Identity Software.

We deliver ManageEngine identity and access management implementation through structured discovery, controlled scope, validated integrations, and governance design — not standard product deployment.

Design Before Configuration

Every engagement starts with an AD/Azure AD environment assessment and approved access governance model before configuration begins.

Defined Scope from Day One

Scope, assumptions, dependencies, and exclusions are documented before implementation starts.

Integration Reviewed Early

Directory sync, application SSO, MFA endpoints, and downstream system integrations are validated during design.

Role-Based Training

Training is delivered for help desk delegates, security administrators, approvers, and end users.

Expert Delivery with Dedicated Support

ManageEngine IAM implementation and support aligned with your business hours and operating schedule.

Compliance-Led Consulting

Dedicated IAM consultants focused on governance, compliance, reporting, and deployment standards.

Post Go-Live Support

Ongoing support covering policy updates, access reviews, reporting refinements, and controlled platform growth.

Talk to Our IAM Consultant

DELIVERY METHODOLOGY

IAM Implementation Journey

Every IAM engagement follows a structured delivery framework with defined approvals, documented decisions, and clear ownership throughout the project lifecycle.

Stage 01

Assess Current Environment

Understand the current identity and access landscape before implementation begins. We work with IT, security, and infrastructure teams to evaluate AD structure, credential practices, privileged account handling, and compliance posture.

Activities

Review current AD/Azure AD structure
Analyse password and MFA policies
Identify privileged accounts and their current handling
Assess audit and compliance gaps
Define implementation priorities

Deliverables

Current-state assessment
Prioritised requirements document
Confirmed implementation scope

Stage 02

Architect the Solution

Translate requirements into an approved identity architecture. The governance model, integration approach, and platform design are confirmed before any build activities begin.

Activities

Define identity lifecycle workflows
Design password and MFA policy structure
Establish privileged access governance model
Confirm integration requirements
Design reporting and audit structure

Deliverables

Approved solution architecture
Implementation roadmap
Signed design documentation

Stage 03

Build the Environment

Configure the IAM platform based on the approved design. All capabilities are built to the documented requirements and agreed operational policies.

Activities

Configure user provisioning templates
Build self-service and MFA policies
Set up privileged account vaulting
Configure delegation and role-based access
Create dashboards and audit reports

Deliverables

Configured IAM environment
Environment prepared for validation

Stage 04

Connect Business Systems

Integrate the IAM platform with directory services, applications, and monitoring tools. All integration points are validated before testing begins.

Activities

AD/Azure AD synchronisation setup
Application SSO integration
MFA endpoint configuration
Monitoring and alert ingestion
Integration validation

Deliverables

Connected environment
Verified integration flows

Stage 05

Prepare and Transfer Data

Review, clean, and import existing identity records into the configured environment. Data accuracy is confirmed before testing begins.

Activities

Review existing account and group structures
Clean and standardise records
Map privileged accounts to vault entries
Execute controlled imports

Deliverables

Imported and validated records
Migration confirmation report

Stage 06

Validate Through Business Testing

Test all configured capabilities against agreed business scenarios. Customer approval is obtained before production launch.

Activities

Password reset and MFA flow testing
Privileged session and approval testing
Provisioning/deprovisioning workflow testing
Audit report verification

Deliverables

UAT completion report
Customer approval for launch

Stage 07

Enable Users and Teams

Prepare all user groups before go-live. Training is tailored to each role — from help desk delegates to end users — ensuring the platform is used correctly from day one.

Activities

Help desk delegate training
Security administrator enablement
Approver walkthrough sessions
End-user self-service guidance

Deliverables

Trained users
User documentation and handover materials

Stage 08

Launch into Production

Execute the production cutover and validate the live environment. Early operational support ensures stability during the hypercare period.

Activities

Production cutover
Go-live validation
Policy adjustments
Early operational support

Deliverables

Production-ready environment
Hypercare support period

Stage 09

Maintain and Refine

Sustain and improve the environment after deployment. Ongoing support keeps the IAM platform aligned with evolving governance and operational requirements.

Activities

Policy updates
Periodic access certification reviews
Additional module rollout
Platform health reviews

Deliverables

Ongoing managed support
Continuous governance improvements

Governance Throughout Delivery

Defined project scope and responsibilities
Documented approvals before configuration changes
Controlled testing and release process
Formal change request governance for out-of-scope work
Regular status tracking and stakeholder visibility

Who This Is For

IAM Buyers Have Different Problems. Here Is Yours.

Select the message that fits your role. Our ManageEngine identity and access management consulting approach is scoped to your specific environment and priorities during the discovery phase.

Security Leadership

CISO

The problem

You can't answer "who has access to what, and why" with confidence, and privileged accounts have never been formally reviewed.

What you get

AD360 and PAM360 implementation gives you centralised audit trails, access certification workflows, and privileged session accountability.

Request an Access Governance Assessment

Security

IT Security Manager

The problem

MFA is inconsistent across systems, password policies vary by department, and you have no unified view of authentication risk.

What you get

ADSelfService Plus and AD360 deployment standardises MFA enforcement and gives you a single reporting view across AD, Azure AD, and Exchange.

Review Our IAM Approach

Operations

IT Admin / Help Desk Lead

The problem

Password reset tickets eat up your team's time every single day, and routine AD changes require full admin rights you'd rather not hand out.

What you get

ADManager Plus delegation and ADSelfService Plus self-service reset remove repetitive tickets and reduce standing admin exposure.

Plan an ADManager Plus Rollout

Management

Infrastructure / Operations Manager

The problem

Service account and admin passwords live in spreadsheets, shared docs, or your team's memory — and nobody can rotate them without breaking something.

What you get

Password Manager Pro and PAM360 bring every privileged credential into a vaulted, rotation-managed, audit-logged system.

Discuss Privileged Access Management

Product Mapping

Match Your IAM Challenges to the Right ManageEngine Product

For technical evaluators. Final product selection, edition, and deployment model are confirmed during the discovery and design phase — not before.

ManageEngine solutions mapped to IT problems by capability area

Your problem	ManageEngine Product	What We Configure
Tickets with no SLA visibility or structured queue	ServiceDesk Plus	Incident managementSLA policies queue management agent dashboard
No service catalogue — everything comes in via email	ServiceDesk Plus	Service catalogue configurationapproval workflowsrequest templatesfulfilment SLAs
IT assets not linked to tickets or service records	ServiceDesk Plus + AssetExplorer	CMDB configurationasset-to-ticket linkagecontract and licence tracking
Change requests approved informally with no audit trail	ServiceDesk Plus — Change module	Change advisory board workflowsimpact assessment templatesscheduled change windows
Users cannot self-serve — every request goes to IT	ServiceDesk Plus	Self-service portal designknowledge base setupcategory-based routing
No structured onboarding or offboarding workflow	ServiceDesk Plus ESM + ADManager Plus	Onboarding service templatesHR-IT integrationautomated task checklists
Leadership has no real-time IT performance visibility	ServiceDesk Plus + Analytics Plus	Management dashboardsSLA trend reportsteam productivity analytics
Recurring incidents with no root cause investigation	ServiceDesk Plus — Problem module	Problem record creationknown error trackingroot cause workflow

Different Role. Different Identity Problem. Same Fix.

Whether you're answering to an auditor, running the help desk, or trying to get visibility into who holds privileged access, we scope IAM to what's actually exposed in your environment.

Talk to Our IAM Consultant WhatsApp Us Now

INDUSTRY USE CASES

Industry-Specific IAM Requirements

BFSI & FinTech

Regulatory expectations around privileged access, segregation of duties, and audit trails make IAM non-negotiable. Implementation focuses on PAM360 session accountability, AD360 audit reporting, and access certification cycles aligned to your compliance calendar.

Healthcare

Patient data access must be tightly governed and fully auditable. IAM implementation configures role-based access for clinical and administrative systems, privileged access controls for system admins, and reporting that satisfies healthcare compliance reviews.

IT & ITeS

High headcount, frequent onboarding, and multi-client environments demand fast, delegated provisioning without sacrificing control. Configuration focuses on ADManager Plus delegation models and self-service to keep help desk load manageable at scale.

Manufacturing

Multi-site operations with shared service accounts across plant systems need centralised vaulting and rotation. PAM360 and Password Manager Pro bring OT-adjacent admin credentials under structured control.

Education

High-volume seasonal onboarding of students and staff requires self-service password reset and templated provisioning, configured through ADSelfService Plus and ADManager Plus.

Retail & Distribution

Distributed locations with shared local admin and POS-related service accounts need centralised credential management and access visibility across every site.

Not Sure Where Your Identity Gaps Are?

Start with an IAM Setup Review from Xponential Digital — an independent, structured assessment of your current access governance posture, delivered in under two weeks.

Talk to a Consultant

FAQs

Frequently Asked Questions

1. What is included in an IAM implementation engagement?

Our ManageEngine IAM consulting services cover discovery, design, configuration, integration, data migration assessment, user acceptance testing, training, go-live support, and post-go-live managed support. Scope is confirmed during discovery and documented in a signed-off design. We do not configure outside agreed scope without a change request.

2. How long does an IAM implementation take?

A focused deployment — covering self-service password reset, MFA, and core AD management — typically runs 6–10 weeks depending on directory complexity, number of integrations, and privileged account volume. Multi-product rollouts covering PAM360 and AD360 together are phased. You receive a realistic timeline after discovery, not before.

3. Will this integrate with our existing Active Directory and Azure AD?

ADManager Plus, ADSelfService Plus, and AD360 are built to work directly with on-premise AD and Azure AD/Entra ID. Integration scope — including hybrid environments, multiple domains, and Exchange — is validated for feasibility during the design phase, as part of our broader ManageEngine identity and access management implementation approach.

4. We already have some ManageEngine IAM products. Can you help us get more value from them?

Yes. A significant portion of our work is optimising existing deployments — activating unused modules, building missing self-service workflows, configuring proper audit reporting, and closing privileged access gaps. Start with a Setup Review.

5. Can you help us pass an upcoming audit?

We can configure the audit trail, reporting, and access certification capabilities within AD360 and PAM360 that auditors typically request. As your ManageEngine identity governance consultant, we focus on getting these controls properly configured — but we are not a compliance certification body, and audit outcomes depend on your full control environment, not software configuration alone.

6. What does post-implementation support look like?

We offer structured managed support plans covering policy changes, new module activation, reporting refinements, periodic access reviews, and upgrade support. Support boundaries are documented in the support agreement before go-live.

Get in Touch With Us

sales@xponential.digital

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